Key skills

BPO Travel Account

Telco

Team leader BPO

Job title: Team Leader

Nature of Account: Travel

Type of Support: Voice

Work set up: 100% onsite at Cebu IT Park

Work shift: Shifting

Salary: 34K package

Start date: ASAP

Qualifications:

• Undergraduates/Graduates

• Must have at least 2 to 3 years of work experience as a Team Leader in a BPO (preferably in a telecommunications or travel voice line of business)

• Need to have sound customer service skills and soft skills with prime focus being on customer satisfaction

• Good working knowledge of computer i.e., MS-Office, Operating Systems, internet services & Online tools

• Excellent verbal & written communication & presentation skills

• Good analytical skills for MIS, number crunching & reporting to internal & external customers

• Ability to exercise managerial judgment and perform as a mentor

• Demonstrated Customer Service Skills

• Situation handling skills

• Amenable to work on rotational shift

• Must be living within Cebu

• Must not be a job hopper

• Should be amenable to attend for an onsite Operations Interview in Cebu City