Job Title: BPO Service Delivery Manager - Wealth Investment and Asset Management

Work Set-up: 100% onsite in either Pasig or Taguig

Work shift: Night shift

Salary range: Up  to  PHP 100,000

Your future duties and responsibilities:

• Developing and implementing strategic plans to improve operational efficiency and achieve business goals.

• Managing the overall performance of the Wealth Investment and Asset Management division, including client satisfaction, quality assurance, and cost management.

• Leading and supervising a team of managers and professionals to ensure smooth operations and high productivity.

• Establishing and maintaining strong relationships with clients, understanding their needs, and providing solutions to meet their requirements.

• Analyzing market trends, identifying new business opportunities, and recommending strategies to expand the Wealth Investment and Asset Management services.

• Overseeing budgeting, forecasting, and financial reporting for the BPO division.

QUALIFICATIONS:

• College graduate

•  Bachelor's degree in Business Administration, Management, or related field; MBA is often preferred.

•  Extensive experience in Wealth Investment, Asset Management, Fund Servicing, Fund Accounting, Risk & Compliance, Equity Fund, Unit Trust Pricing, Client Services, Financial Portfolio Lifecycle, CSAT standpoint, Stock Market, Investment, Mutual Funds, Products, with a proven track record of successful leadership.

• Strong understanding of BPO industry trends, best practices, and technologies.

• Excellent communication, negotiation, and interpersonal skills.

• Strategic thinking, problem-solving abilities, and decision-making skills.

• Ability to work under pressure, prioritize tasks, and meet deadlines.

• With experience handling delivery teams

• Must have experience in Contact Centre operations/BPO

• With at least 3 yrs+ experience in Project Management

• With at least 3 years of managerial experience.