key skills

refund specialist

Degree in Finance

account payable

Account Receivable

Position: Refunds Specialist

Work Set-up: Work Onsite (Night shift)

Location: Ayala, Makati City

Salary: 18,000 - 21,000

The Refunds Specialist is responsible for the timely and accurate processing of guest and travel agent refunds.

The Specialist works multiple refund/exceptions queues and accesses various systems to validate payee, amount, payment type, and approvals, as per company policy while ensuring PCI and SOX compliance.

The Refunds Specialist processes Guest and Travel Agent refunds and exceptions in the POLAR & SIEBEL booking systems.

• Processes the appropriate volume of transactions meeting production requirements.


• Maintains quality control meeting accuracy requirements.


• Processes Guest and Travel Agent refunds and exceptions.


• Ensure cases are worked according to the daily refund type assigned and according to case priorities to meet internal Service Level Agreements.


• Follow all Cash Operations and Refund Administration policies and SOX guidelines on a daily basis.

Educational requirements:

• AP and AR Experience


• Above-average communication skills


• Open to fresh Graduates (Graduates of Finance and Accounting Courses)


• Good Communication Skills (Written and verbal)