Healthcare Customer Support Representative (BPO)

Location: Cebu(Work from Office/Flexible Shifts)
Employment Type: Full-Time

‍ About the Role

We are seeking a compassionate and dedicated Customer Support Representative to join our healthcare BPO team. You will be the first point of contact for patients, providers, and health plan members — delivering world-class service, resolving inquiries, and ensuring a smooth support experience.

Key Responsibilities· 

Handle inbound/outbound customer support calls, emails, and chats related to healthcare services.· · 

Assist patients/members with appointment scheduling, benefits explanation, claim status, billing queries, and eligibility checks.· · 

Provide accurate information regarding procedures, coverage, and healthcare policies.· · 

Document customer interactions clearly in CRM systems.· · 

Escalate complex issues to supervisors when necessary.· · 

Maintain HIPAA/privacy standards and confidentiality of medical information.

· 

Skills & Qualifications

· 

Excellent communication (English) — verbal and written.· · 

Customer-first mindset with strong problem solving skills.· · 

Prior experience in healthcare support or BPO environment is preferred. ·· · 

Basic computer & CRM proficiency.· 

Ability to handle sensitive and emotional conversations with empathy.

·  

Eligibility:
• Minimum Hs Graduate
• Good English communication skills
• 1 year  Bpo Experience candidates welcome
• Customer handling skills preferred

Salary: Attractive package + Incentives

Contact / Apply: [Email]

Apply now & start your career in the Healthcare BPO sector!

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