Job Description: Banking Customer Service Representative (Voice Account)

Position: Banking Customer Service Representative – Voice Account

Work Setup: Onsite

Salary Package: 

Location: Makati 

Job Summary

We are looking for customer-focused and motivated individuals to join our Banking and Financial Services voice account. The role involves assisting customers with banking-related inquiries, providing excellent customer service, and ensuring customer satisfaction through professional phone support.

Qualifications

High School Graduate or Senior High School Graduate

With at least 3 months BPO experience

Good English communication skills

Willing to work onsite

Willing to work on shifting schedules, weekends, and holidays if needed

Basic computer navigation skills

Customer service-oriented and able to handle concerns professionally

Responsibilities

Handle inbound and outbound customer service calls for banking clients

Assist customers with account inquiries, transactions, billing concerns, and other banking-related concerns

Provide accurate information and solutions based on company guidelines

Maintain professionalism and empathy during customer interactions

Document customer concerns and resolutions properly in the system

Meet quality standards and performance metrics

Benefits

Competitive salary package 

Career growth opportunities

Supportive work environments 

Onsite work setup only

Apply now and start your career in the Banking and Customer Service industry!