Job Title : Banking Customer Service Representative – US/UK Banking Process

Location: Eton, Quezon City, Philippines
Work Setup: 100% Onsite
Experience: 1–2 Years

Job Description

We are hiring experienced Banking Customer Service Representatives / Production Agents to support international banking and financial services operations. Candidates must have 1–2 years of experience in US or UK banking and telephony, with a background in banking, collections, fraud, underwriting, payouts, or a similar financial services process.

The ideal candidate will have strong problem-solving skills, assertive communication, and the ability to handle international customers professionally. Applicants must be willing to work fully onsite at Eton, Quezon City.

Key Responsibilities

1. Handle customer inquiries and service requests related to banking and financial services through telephony channels.

2. Assist customers with banking transactions, collections, fraud-related concerns, underwriting queries, payouts, or other assigned financial processes.

3. Investigate customer concerns, identify appropriate resolutions, and provide accurate information in accordance with process guidelines.

4. Maintain clear and accurate customer records while following quality standards, data privacy requirements, and operating procedures.

5. Communicate confidently with US or UK customers, resolve issues professionally, and meet established service and performance targets.

Required Skills

1. US/UK Banking and Telephony Experience

2. Banking and Financial Services Operations

3. Customer Service and Query Resolution

4. Problem-Solving and Analytical Skills

5. Assertive Verbal Communication

Qualifications

• At least 1–2 years of experience in US or UK banking and telephony.

• Experience in banking, collections, fraud, underwriting, payouts, or a similar financial services account is mandatory.

• Educational qualification: At least High School under the old curriculum, Senior High School, completion of at least two years of college, or a college graduate.

• Good problem-solving skills and clear, assertive communication.

• Understanding of customer service operations and comfort dealing with international customers.

• Willingness to work 100% onsite at Eton, Quezon City.

• Must be willing to complete the SAP registration and walk-in recruitment process.

Compensation and Benefits

• Salary increase of up to 20% over last drawn salary, depending on experience.

• Additional ₱2,400 allowance.

• ₱40,000 joining bonus.