RESPONSIBILITIES

• Provides day to day direction to Lead Associates.


• Ensures compliance to contractual deliverables and address team level issues.


• Attend client calls and send out quality findings to stakeholders.


• The assistant manager will be responsible in ensuring that lead quality leads are scheduled accordingly based on operational needs.


• Review and approve the sampling strategy that suits the business requirement.


• Decide on the Calibration Process and Variance Target.


• Create and review the Quality Standard Document and ensure adherence to same.

QUALIFICATIONS:

• Bachelor’s Degree /Post Graduate /MBA


• Amenable to work onsite in Eastwood


• 3 Years Plus transactional experience & Should have at least 1 year experience in Quality Team Lead Role.


• Must have at least 2 years’ experience working to corporate travel and leisure domain.


• GDS skill on one and more GDS (Worldspan, Sabre, Galileo, Amadeus and Apollo).


• Excellent Communication and Analytical skills.


• Domain Expertise in Power Point Designing, Content Designing & Transactional Quality,


• Knowledge of QC tools (Pareto, Cause & Effect Diagram and Control Charts etc.).


• Understanding of end-to-end processes and appreciation of critical parameters.