Job Overview

We are looking for an experienced Application Support Engineer with strong expertise in Google Kubernetes Engine (GKE), cloud computing, DevOps, containerization, and application support.

The role will focus on identifying, troubleshooting, and resolving issues across multiple components of critical business systems while ensuring system availability, stability, and smooth operations. The ideal candidate should be comfortable working as a subject matter expert, collaborating with multiple teams, performing root cause analysis, and providing effective technical solutions.

Key Responsibilities

Application & Cloud Support

• Provide application and cloud support for critical business systems.

• Identify, investigate, and resolve issues across multiple application and infrastructure components.

• Ensure smooth and reliable functioning of supported systems.

• Monitor application behavior, system performance, and operational issues.

• Analyze system logs and performance metrics to identify potential problems.

• Perform root cause analysis and implement effective solutions.

Google Kubernetes Engine

• Provide expert-level technical support for Google Kubernetes Engine (GKE) environments.

• Troubleshoot workloads and application issues running on Kubernetes/GKE.

• Support containerized applications and orchestration environments.

• Investigate deployment, availability, connectivity, and performance-related issues.

• Work with cloud and DevOps teams to resolve complex technical problems.

Team & Stakeholder Collaboration

• Act as a Subject Matter Expert (SME) for GKE and application support.

• Collaborate with multiple technical and cross-functional teams.

• Contribute to key technical and operational decisions.

• Provide solutions to issues affecting the immediate team and other teams.

• Communicate technical issues, findings, and recommended solutions clearly to stakeholders.

• Support team members in troubleshooting and resolving complex incidents.

Incident Management & Continuous Improvement

• Investigate application and system incidents and identify underlying causes.

• Implement corrective and preventive solutions.

• Support service stability and operational excellence.

• Follow application support best practices and established processes.

• Contribute to continuous improvement of support processes and technical solutions.

Required Qualifications & Experience

• Minimum 3 years of hands-on experience with Google Kubernetes Engine (GKE).

• Strong understanding of application support principles and best practices.

• Expert proficiency in Google Kubernetes Engine.

• Experience with DevOps practices and tools.

• Knowledge of cloud computing platforms and technologies.

• Strong understanding of containerization and orchestration technologies.

• Experience troubleshooting and resolving complex system issues.

• Ability to analyze system logs and performance metrics.

• Strong analytical and problem-solving capabilities.

• Excellent written and verbal communication skills.

• Ability to work collaboratively across multiple teams.

• Willingness to work onsite in Manila/Taguig.

• Willingness to work on a shifting schedule.

Mandatory Skills

• Google Kubernetes Engine (GKE)

• Kubernetes

• Cloud Computing

• Application Support

• DevOps

• Containerization

• Container Orchestration

• Incident Troubleshooting

• Root Cause Analysis

• System Monitoring

• Log Analysis

• Performance Analysis

• Problem Solving

• Technical Communication

Preferred Skills

• Google Cloud Platform (GCP)

• Cloud Operations

• CI/CD

• Infrastructure Monitoring

• Application Performance Monitoring

• DevOps Tools

• Production Support

• Incident Management

• System Administration

• Cross-functional Team Collaboration

Soft Skills

• Strong analytical and problem-solving skills.

• Excellent verbal and written communication.

• Ability to work effectively with multiple technical teams.

• Strong ownership and accountability.

• Ability to make sound technical decisions.

• Ability to work under pressure in a production-support environment.

• Strong troubleshooting and investigative mindset.

• Ability to communicate complex technical issues clearly.

Work Details

• Location: Manila / Taguig, Philippines

• Work Mode: Onsite

• Shift: Shifting / Rotational

• Experience: 3+ Years relevant GKE experience

• Job Type: Full Time

• Function: IT / Cloud / Application Support

• Role: Application Support Engineer

• Primary Technology: Google Kubernetes Engine

Eligibility

• Minimum 3 years of relevant Google Kubernetes Engine experience.

• Candidates must have strong application support and troubleshooting experience.

• GKE expertise is mandatory.

• Candidates must be willing to work onsite in Manila/Taguig.

• Candidates must be amenable to a shifting schedule.

• Applicants should currently be in the Philippines and have the legal right to live and work in the country.

• Candidates with an active or recent application with the hiring organization may not be eligible, based on the recruitment requirements.

Recruitment Process

1. CV / Paper Screening – Initial review of qualifications and relevant GKE experience.

2. Validation & Further Screening – Profile validation and review of supporting recruitment information.

3. Client Review – Shortlisted profiles will be endorsed for client evaluation.

4. Final Selection – Candidates proceed according to the client's assessment and hiring process.

Pre-Screening Questions

1. How many years of relevant experience do you have with Google Kubernetes Engine (GKE)?

2. How would you rate your GKE proficiency from 1 to 10, with 10 being the highest?

3. What is your experience with Kubernetes and container orchestration?

4. What is your experience with cloud computing and DevOps?

5. Do you have experience troubleshooting production application issues?

6. Do you have experience analyzing system logs and performance metrics?

7. What was your last drawn salary?

8. What is your salary expectation?

9. Are you amenable to working onsite in Manila/Taguig?

10. Are you amenable to working on a shifting schedule?

11. Do you currently have an active or recent application with the hiring organization?

12. Are you currently or recently employed by the hiring organization?