AML Regulatory Compliance Supervisor

Location: Taguig – Uptown Bonifacio Tower 3, Philippines
Work Setup: Onsite
Work Shift: Night Shift | Weekends Off
Salary: Confidential – To be discussed during the job offer
Headcount: 1

Overall Purpose

We are looking for an experienced KYC Team Lead/Supervisor to manage a team of KYC Analysts. The successful candidate will be responsible for day-to-day delivery, analyst performance, SLA and quality outcomes, while serving as the first line of escalation for operational issues.

Skills & Qualifications

• 3–5 years of relevant KYC experience

• Minimum 3 years of supervisory/team management experience

• Previous experience as a KYC Team Lead/Supervisor

• Strong understanding of KYC processes and operations

• Experience managing team SLA, quality, productivity and adherence metrics

• Strong coaching, leadership and stakeholder-management skills

• Experience handling complex or high-risk KYC cases is preferred

Key Responsibilities

• Manage a team of KYC Analysts and own pod-level SLA, quality, productivity and adherence metrics

• Allocate work, manage queues and rebalance capacity to meet daily and weekly volume commitments

• Conduct first-line review and approval of complex or high-risk cases requiring TL sign-off

• Conduct daily huddles and weekly 1:1s and provide data-driven coaching

• Monitor analyst ramp-up and performance tiers and take early corrective action

• Partner with QC teams to address defect trends through coaching and retraining

• Manage attendance, shrinkage and adherence while maintaining proper documentation

• Identify and manage attrition risks through employee engagement and recognition

• Escalate operational risks such as volume spikes, tool outages, SOP ambiguity and capacity constraints

• Support WBR (Weekly Business Review) preparation with performance analysis and root-cause commentary

• Onboard new hires and coordinate with Training teams to close knowledge gaps

Candidate Eligibility

• Candidates must currently be located in the Philippines

• Must have the legal right to live and work in the Philippines

• Must be willing to work onsite in Taguig

• Must be amenable to night-shift work

• Weekends off

Recruitment Process

1. Validation through Workday

2. Submission of latest and complete CV, Toolkit and FCV

3. Screening Interview

4. Client Review

Candidate Questionnaire

[Click here to complete the Candidate Questionnaire] https://myglit.com/lateral/cref/e59bcfe9b8

Please submit your latest CV in PDF format along with the completed questionnaire.

Note: Only candidates meeting the required KYC experience, supervisory experience, location/work-authorization and onsite requirements will be considered.