Skills and Qualifications
5–8 years of relevant KYC/AML experience – required

Minimum 5 years of supervisory or people management experience – required

Strong knowledge of KYC, AML, CDD, EDD, sanctions screening, and financial crime compliance – required

Proven experience leading teams, managing operational KPIs, and ensuring regulatory compliance

Excellent stakeholder management, communication, and leadership skills

Responsibilities
Manage a team of KYC analysts; own pod-level SLA, quality, productivity, and adherence metrics

Allocate work, manage queues, and rebalance capacity to meet daily and weekly volume commitments

Conduct first-line review and approval of complex or high-risk cases requiring TL sign-off

Run daily huddles and weekly 1:1s; deliver coaching anchored in scorecard data and QC feedback

Drive analyst ramp-up; track performance tiers and intervene early on at-risk performers

Partner with QC to close the loop on defect trends — coaching, retraining, or escalation to SOP owners

Own attendance, shrinkage, and adherence; document capacity issues and protect team metrics with a defensible paper trail

Manage attrition risk through engagement, recognition, and early identification of disengagement signals

Escalate operational risks (volume spikes, tool outages, SOP ambiguity, capacity constraints) to the Delivery Lead with clear data and recommended actions

Support WBR preparation by providing accurate pod-level performance narratives and root cause commentary

Onboard new hires; coordinate with Training to close knowledge gaps surfaced during ramp

Why Join?
Lead AML/KYC compliance teams for a global organization

Work on high-impact financial crime compliance initiatives

Prime Taguig location

Career growth in regulatory compliance and people management

Collaborative and supportive team environment