JOB TITLE: AML Regulatory Compliance Associate Manager

WORK SETUP: Onsite in Taguig

WORK SHIFT: Shifting

SKILLS AND QUALIFICATIONS:

• 5-8 years of relevant KYC/AML experience.

• Minimum 5 years of supervisory or people management experience.

• Strong knowledge of KYC, AML, CDD, EDD, sanctions screening, and financial crime compliance.

• Proven experience leading teams, managing operational KPIs, and ensuring regulatory compliance.

• Excellent stakeholder management, communication, and leadership skills.

RESPONSIBILITIES:

• Manage a team of KYC analysts; own pod-level SLA, quality, productivity, and adherence metrics. Allocate work, manage queues, and rebalance capacity to meet daily and weekly volume commitments. 

• Conduct first-line review and approval of complex or high-risk cases requiring TL sign-off. 

• Run daily huddles and weekly 1:1s; deliver coaching anchored in scorecard data and QC feedback. 

• Drive analyst ramp-up; track performance tiers and intervene early on at-risk performers. 

• Partner with QC to close the loop on defect trends — coaching, retraining, or escalation to SOP owners. 

• Own attendance, shrinkage, and adherence; document capacity issues and protect team metrics with a defensible paper trail. 

• Manage attrition risk through engagement, recognition, and early identification of disengagement signals. 

• Escalate operational risks (volume spikes, tool outages, SOP ambiguity, capacity constraints) to the Delivery Lead with clear data and recommended actions. 

• Support WBR preparation by providing accurate pod-level performance narratives and root cause commentary. 

• Onboard new hires; coordinate with Training to close knowledge gaps surfaced during ramp.

Additional Information:

• Open to applicants who are currently in the Philippines and already have the right to live and work in this country are eligible for this role