We are hiring an experienced AML Regulatory Compliance Associate Manager to lead KYC/AML operations, drive team performance, and ensure compliance with regulatory and quality standards. This is an excellent opportunity for a strong people leader with deep expertise in KYC, AML, CDD, EDD, sanctions screening, and financial crime compliance.

Role Details

• Location: Taguig or Cubao, Quezon City

• Work Setup: Onsite/Hybrid

• Shift: Shifting

• Experience: 5–8 years in KYC/AML

• Supervisory Experience: Minimum 5 years

• Openings: 2

Key Responsibilities

• Lead a team of KYC Analysts and ensure SLA, quality, productivity, and adherence targets are met.

• Manage workloads, queues, and team capacity to meet daily and weekly volumes.

• Review and approve complex or high-risk KYC/AML cases requiring leadership sign-off.

• Conduct team huddles, 1:1s, coaching, and performance management using scorecard and quality data.

• Partner with Quality Control teams to address defect trends through coaching, retraining, and process improvements.

• Monitor attendance, shrinkage, adherence, and overall team performance.

• Identify and manage performance and attrition risks through timely intervention and engagement.

• Escalate operational risks, volume spikes, system issues, SOP gaps, and capacity constraints with recommended actions.

• Support business reviews through accurate performance analysis and root cause insights.

• Coordinate with Training to support new-hire onboarding and close knowledge gaps during ramp-up.

Qualifications

• 5–8 years of relevant KYC/AML experience.

• Minimum 5 years of supervisory or people management experience.

• Strong knowledge of KYC, AML, CDD, EDD, sanctions screening, and financial crime compliance.

• Proven experience managing teams and operational KPIs in a regulated environment.

• Strong understanding of quality, SLA, productivity, and adherence management.

• Excellent leadership, communication, stakeholder management, and problem-solving skills.

• Applicants must currently be in the Philippines and have the legal right to live and work in the country.

If you have strong KYC/AML expertise combined with proven people leadership and regulatory compliance experience, we’d love to hear from you.

Apply now by submitting your updated CV with your relevant KYC/AML and leadership experience clearly highlighted.