Japanese Bilingual – Voice Account

Line of Business: Advertising / Search Engines
Location: Eastwood, Philippines
Work Setup: Onsite
Shift: Shifting Schedule
Hiring Status: Ongoing

Role Overview

We are looking for Japanese Bilingual Customer Service Executives to support an Advertising/Search Engine account. The role requires strong Japanese communication skills and the ability to provide voice-based customer support in a BPO environment.

Both native and non-native Japanese speakers are welcome to apply.

Qualifications

• Educational qualification: Senior High School (SHS) Graduate or High School Old Curriculum.

• Minimum 6 months of BPO / Call Center experience.

• Minimum 6 months of Japanese Voice Account / Japanese business-level voice experience.

• B1 CEFR English level and successful AMCAT assessment.

• Strong verbal communication skills in Japanese and English.

• Ability to work onsite in Eastwood.

• Willingness to work on a shifting schedule.

Japanese Language Requirements

Local / Non-Native Candidates

• JLPT N1/N2 is preferred.

• JLPT certification may not be required if the candidate has more than 1 year of Japanese voice experience.

• Candidates without Japanese voice account experience may also be considered if their Japanese proficiency is close to JLPT N1 level.

Native Japanese Candidates

• Native Japanese speakers are welcome to apply.

• Prior work experience is not mandatory for native candidates, subject to assessment and other requirements.

Key Responsibilities

• Handle customer interactions through a Japanese voice account.

• Provide accurate and professional support to customers.

• Resolve customer queries and concerns efficiently.

• Follow account-specific processes, policies, and quality standards.

• Maintain professional communication in Japanese and English.

• Meet required productivity, quality, and customer satisfaction targets.

• Work collaboratively with the team in a shifting schedule.

Candidate Eligibility

• Both native and non-native Japanese speakers are welcome.

• Must be willing to work onsite in Eastwood.

• Must be amenable to a shifting schedule.

• Former TP employees will not be considered for rehire, whether directly or through a third party.

Pre-Screening Information

Please capture the following information during candidate screening:

1. BPO Experience:

2. Japanese Voice Account Experience:

3. Level of Japanese:

4. Educational Background:

5. Last Drawn Salary:

6. Expected Salary: