Japanese Bilingual – Voice Account (Advertising Search Engines)
Onsite in Eastwood | Shifting Schedule | Up to ₱121,000 Monthly | Ongoing Hiring

About the Role
Your voice can shape the way the world discovers information. Step into the fast‑paced world of digital advertising and search, where your Japanese fluency will help global users connect with the content and services they need. As a Japanese Bilingual Voice Specialist, you’ll handle customer interactions over the phone, delivering solutions with clarity, empathy, and cultural nuance. This is an onsite role based in Eastwood, perfect for native speakers and highly proficient non‑native speakers alike. If you’re ready to put your language skills to work in a collaborative, high‑energy environment, we’d love to welcome you aboard.

What You’ll Do
You’ll be the first point of contact for Japanese‑speaking customers, assisting them via voice calls. While every day brings new conversations, your core mission will be to:

Provide accurate, real‑time support for inquiries related to advertising and search engine platforms.

Explain complex advertising solutions in simple, helpful terms.

Troubleshoot account and technical issues, guiding users to optimal outcomes.

Maintain a professional, friendly tone that reflects our commitment to outstanding customer experience.

Meet quality and performance metrics while contributing to a supportive team culture.

Follow data privacy and security guidelines at all times, ensuring customer trust.

What You’ll Bring
We’re looking for language enthusiasts and customer‑focused professionals who are eager to grow. Check below to see which pathway fits you best.

Language & Communication Skills

Japanese proficiency near‑native or high business level.

For non‑native speakers: JLPT N1 or N2 preferred, but may be waived if you have more than one year of Japanese voice account experience.

For native Japanese speakers: prior work experience is not required.

English proficiency at B1 CEFR level or higher, and an Aspiring Minds pass (AMCAT).

Strong listening and comprehension skills, with the ability to adapt to different accents and speech speeds.

Experience & Education

At least 6 months of experience in a Japanese voice customer service role (CCE or business‑level voice experience).

Exception: candidates without Japanese voice experience may be considered if their Japanese proficiency is near N1.

Open to Senior High School graduates or those who completed the old High School curriculum.

Overall work experience of at least 6 months in a call centre environment, or equivalent customer‑facing background.

Work Setup & Flexibility

Willingness to work onsite at our Eastwood facility.

Open to a shifting schedule, as our operations support customers across different time zones.

Important Eligibility Note

Former Teleperformance employees are not eligible for rehire, either directly or through a third party.

Why Join Us
You’ll become part of a globally recognised company that invests in your growth. We offer:

A competitive salary package reaching up to ₱121,000 per month, reflecting your valuable bilingual skills.

A vibrant, multicultural workplace in Eastwood where your Japanese language ability is celebrated.

Continuous learning opportunities to sharpen your communication, technical, and leadership skills.

Clear career paths—many of our senior team members started as voice agents and now lead teams or drive strategic initiatives.

A supportive leadership team that listens to your ideas and values work‑life balance.

How to Apply

Prepare your updated CV.

Be ready to answer these pre‑screening details when our recruiter contacts you:

Your BPO experience (total months/years).

Japanese Voice Account experience (months/years and type).

Level of Japanese (JLPT certification, if any, or self‑assessed proficiency).

Educational background.

Last drawn salary and expected salary.

Apply through our official channel, and our talent acquisition team will guide you through the interview process.

We welcome both local and native speakers. Whether you’ve just started your career or bring years of Japanese voice experience, if you have the language passion and customer dedication, we want to hear from you. Join us and transform advertising experiences one call at a time.