Qualifications:

Required:

• Candidate must possess at least a bachelor’s or college degree (Bachelor of Science, Computer Science).
• Minimum of 1-3 years’ working knowledge and technical understanding of business reporting and management principles, concepts, and practices within the call center, business process outsourcing or customer service industry.
• 1.5-2 years of data analytics experience required.
• Deep to Expert Knowledge in the following : Microsoft Excel, MS Word, and MS PowerPoint.
• Excellent written and verbal communication skills, including face-to-face presentations.
• Experience in business writing (process documentation) and providing training based on your documentation.

Recruitment Process:

• Validation
• Zwayam profile creation
• HR Interview
• Hiring Manager Interview
• Onboarding

Screening notes:

• Highest educational attainment:
• Years of working knowledge and technical understanding of business reporting and management principles, concepts, and practices within the call center, business process outsourcing, or customer service industry.
• Years of data analytics experience
• How much is your last drawn salary?
• What are your salary expectations?
• Are you amenable to working on a hybrid setup in Taguig with a graveyard schedule?
• Can you start immediately once hired?