Job Summary

We are looking for Application Engineers with a strong combination of business and IT knowledge to support enterprise applications, troubleshoot technical issues, and work closely with business users and technical teams. The role requires strong analytical and problem-solving skills, application support experience, and the ability to understand business requirements and translate them into technical solutions.

Key Responsibilities

• Provide application support and troubleshoot functional and technical issues.

• Analyze business requirements and translate them into application and technical solutions.

• Monitor application performance, system availability, and operational issues.

• Investigate incidents, identify root causes, and coordinate appropriate resolutions.

• Work with business users to understand requirements, issues, and process improvements.

• Collaborate with developers, infrastructure teams, QA, and other IT stakeholders.

• Support application enhancements, integrations, testing, and deployments.

• Participate in User Acceptance Testing (UAT), functional testing, and defect resolution.

• Work with databases, APIs, integrations, and enterprise application environments.

• Prepare technical and functional documentation when required.

• Support incident, change, and problem management processes.

• Identify opportunities to improve application reliability, performance, and user experience.

• Communicate technical issues and solutions clearly to business and technical stakeholders.

Required Skills & Experience

• Experience in Application Engineering, Application Support, Systems Analysis, or a related IT role.

• Strong understanding of both business processes and IT systems.

• Strong troubleshooting and root-cause analysis skills.

• Experience supporting enterprise applications and resolving production issues.

• Knowledge of SQL and databases.

• Understanding of REST APIs and system integrations.

• Experience with application monitoring and performance troubleshooting.

• Exposure to software development, scripting, or automation is an advantage.

• Knowledge of cloud platforms is an advantage.

• Experience with testing, UAT, and defect management.

• Understanding of ITSM processes, incident management, and change management.

• Strong communication and stakeholder management skills.

• Ability to work effectively with both business and technical tea