An AR Billing Analyst will support the client’s customers to identify and resolve billing issues, reconcile accounts, and perform manual transaction data entries. A successful individual in this role will be self-motivated—someone who can recognize how processes can improve and effectively implement positive changes. The ideal candidate must also be able to build strong cross-functional relationships and demonstrate exceptional organizational skills and attention to detail.

This role will require for the successful candidate to:

• Partner with stakeholders to ensure participating customers realize intended benefits. An effective candidate will be a creative problem solver, committed to the team, and able to work around obstacles. The analyst will support customer inquiries and contribute toward immediate resolution as well as longer-term solutions

• Support monthly billing processes between multiple internal teams by auditing billing data, providing data management and data entries

• Understand the client’s billing processes to provide guidance to internal stakeholders, identify defects and drive resolution.

• Proactively identify and implement operational improvements, enhancements, and system

customizations that meet business requirements.

• Actively seek solutions to business/customer needs and suggest innovative solutions on behalf of the customer experience

• Support recurring and ad hoc reporting for various internal/external stakeholders

• Escalating when appropriate to direct manager and/or senior leaders

Qualifications:

• Graduate of a Bachelor’s Degree.

• Prior experience of at least 2 years in Accounts Receivable or Finance & Accounting role as an Analyst or worked in a BPO industry catering to customer needs is required.

• Excellent verbal and written communication skills, with a strong customer service focus

• Detail oriented and with problem solving skills

• Experience with Netsuite and/or Oracle a plus.

• Must not be a job hopper who only works for less than a year for several companies

• Should be amenable to attend for online interviews