Gratitude India

Accounts Payable Lead - P2P Operations - VMD Expert

2 - 21 year(s)

Philippines - Manila (Lapu Lapu city)

Job Description

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Role: Account Manager

Timings: Night Shift (Permanent)

Industry: BPO

Work Mode: Work from office

Functional Area: ITES / BPO / Customer Service

Process: Voice

Key Skills:

Banking
Personal Interaction
Inbound BPO
BPO Voice Process
BPO Call center
BPO call centre
retail voice operation
banking relationship manager
client service experience

Accounts Payable Lead - P2P Operations - VMD Expert - BPO / Shared Services

Location: Philippines - Hybrid / Onsite
Work Setup: Day Shift / Mid Shift

About the Role:
Join us as a Procure-to-Pay (P2P) Lead and drive our Accounts Payable function forward! We're looking for a seasoned leader with deep AP expertise and proven experience in managing high-performing teams within a BPO / Shared Services environment.

Job Details:
Role: P2P Lead - Vendor Master Data Management
Location: Philippines - Hybrid / Onsite
Work Setup: Day Shift / Mid Shift

Whats in it for you:
Competitive salary and comprehensive benefits package
Clear career progression and professional development
Collaborative, supportive, and high-performing work culture
Lead strategic, high-impact finance operations

Your Role:
Lead end-to-end Accounts Payable operations and ensure service excellence
Own Vendor Master Data Management (VMD) - Ensuring accuracy, compliance, and integrity
Manage, mentor, and develop a team of AP specialists to achieve operational goals
Drive SLA adherence, quality metrics, and continuous performance improvement
Partner with clients, customers, and cross-functional teams for seamless delivery
Identify and implement process improvements, automation, and transformation opportunities
Support transitions and ensure stable service operations during change

Who were looking for:
Bachelor's Degree in Commerce, Accounting, Finance, Business Admin, or related field
6-10 years in Accounts Payable operations
At least 2-3 years in a People Management / Team Lead role
Strong hands-on experience in Vendor Master Data Management (VMD)
Proven experience in BPO, Shared Services, or Global Business Services (GBS)
Experience leading offshore, remote, or distributed teams
Experience working directly with clients and customer stakeholders
Experience in operational transitions, service stabilization, and process transformation

Note: Gratitude doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@gratitudeindia.com.

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Norman Bogonko

Recruiter - Gratitude India

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Manila ,

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Job Description

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