Gratitude India

(136784) Trainer | Onsite Quezon City

2 - 4 year(s)

Philippines - Manila (Taguig)

40 - 50 Thousand p.m

Job Description

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Role: Other

Timings: Flexible (Permanent)

Industry: BPO

Work Mode: Work from office

Functional Area: Accounting / Tax / Company Secretary / Audit

Key Skills:

US Collections
Communication Skills
good communication skills
bachelors degree
banking operations
US Banking
UK Banking Industry

Description / Requirements
Job title: Trainer
Account: UK Financial Customer Service
Work set up: 100% Onsite at Eton Centris, Quezon City
Work shift: Shifting schedules, UK time
Salary: Up to 48,000 basic + 2400 allowance depending on experience
*Joining Bonus of 40K
Start date: ASAP
Headcount: 1

Qualifications:
• Bachelor's Degree
• 2-4 years' work experience in US/UK banking operations and training in a call center or shared services environment.
• Relevant financial account experience should include mortgage, auto/motor financing, collections, fraud, underwriting, payouts, or related areas. Experience solely in insurance or payroll is not eligible.
• Priority: UK or US banking, with any experience under the LOAN ORIGINATION PROCESS, especially under MOTOR FINANCING.
• Basic understanding of training methodologies applied on virtual and F2F instructor-led classes
• Excellent communication & feedback/coaching Skills
• Good to have: Exposure to US or UK banking industry, preferably with underwriting and payouts experience.
• Not a job hopper
• Must not be a present or former employee of Wipro

Key Responsibilities:

•Conduct New Hire Training (classroom and virtual) ensuring strong process, product, and compliance knowledge
•Manage training batches (typically 1:20 ratio) ensuring engagement and effective delivery
•Provide structured coaching and feedback during training and OJT
•Audit agent cases using prescribed audit sheets and provide documented gap analysis
•Attend weekly calibration sessions with client/internal stakeholders
•Conduct assessments (tests, practical evaluations) to measure trainee performance
•Maintain training records, reports, and performance analysis for continuous improvement
•Perform Training Needs Identification (TNI) and conduct refresher sessions based on audit findings
•Track and analyze performance metrics and trends
•Ensure compliance with regulatory, operational, and internal policy updates
•Participate in case reviews, meetings, and process updates
•Communicate trends, challenges, and process gaps to Team Leaders/Managers
•Process transactions periodically to maintain operational competency
•Maintain certification (TTT) and stay updated with new product/process changes
•Motivate and support associates through structured career development guidance

Recruitment Process:
Initial Interview: HRI (Human Resource Interview) c/o Nicole
SVAR
L2 Interview: MS Teams
L3 Interview: MS Teams

Pre-screening Notes:
• How many years of relevant experience you have with US/UK banking operations and training in a call center or shared services environment?
• Do you have basic understanding of training methodologies applied on virtual and F2F instructor-led classes?
•. Rate your Communication Skills and feedback/coaching skills, from 1-10, 10 is the highest.
• Do you have exposure to US or UK banking Industry?
• How much is your last drawn salary?
• How much is your salary expectation?
• Are you amenable to work onsite in QC with a Shifting schedules?
• When are you available to start once hired?

Note: Gratitude doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@gratitudeindia.com.

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Ngukuran Terfa

Recruiter - Gratitude India

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Manila ,

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