- Vietnamese Speaking Chat Support Specialist**

*Location:* Kuala Lumpur, Malaysia 

*Salary & Benefits:*

- Basic Salary: RM4000

- Complexity Allowance: RM500

- Housing Allowance: RM200

- KPI Monthly: Up to RM300

- Flight ticket and relocation assistance provided

- Immediate joining opportunity

*Job Description:*

- Promptly respond to customer inquiries via email, chat, and callbacks.

- Ensure swift resolution of customer issues while maintaining accuracy.

- Handle escalations efficiently, tracking them to resolution.

- Adhere meticulously to documented call flows, work processes, and complaint management procedures.

- Meet and exceed all SLAs with a strong focus on customer satisfaction.

- Communicate professionally and effectively in both English and Vietnamese.

- Bachelor's degree in any field.

- Minimum 1 year of experience in customer service, including outbound calls, emails, and live chats.

- Willingness to work rotational shifts, weekends, and holidays.

- Knowledge of social media platforms is advantageous.

*Requirements:*

- Bachelor's degree holder with a valid passport for the next 14 months.

- Currently residing in Vietnam.

- Immediate availability to join upon hiring.

- Minimum 1 year of experience in customer service handling chat support, emails, inbound and/or outbound calls.

- Excellent English communication skills.

*How to Apply:*

If you're ready to seize this urgent opportunity, apply now Spread the word and share this opportunity within your network.

*Note: This is an urgent position. We do not charge job seekers. All expenses related to flight tickets and relocation will be covered by the company.*

Join our team and make an immediate impact in a dynamic work environment dedicated to delivering top-notch customer service. Apply today and kickstart your career journey with us!