Customer Service Executive – E-Hailing Singapore Market

Location: Johor Bahru, Malaysia
Work Setup: Onsite
Market: Singapore
Salary: RM 2,100 Basic + RM 700 Allowance
Working Days: 6 days per week
Shift: 24-Hour Rotational Shift
Interview Mode: Walk-in
Eligibility: Malaysian Citizens Only

Role Summary

We are looking for a Customer Service Executive to support customers in the Singapore E-Hailing Market. The role involves handling inbound customer interactions, resolving enquiries and complaints, providing accurate information, and ensuring a high-quality customer experience while meeting required KPIs and SLAs.

Key Responsibilities

• Handle inbound calls related to customer general enquiries, complaints, comments, feedback, and other issues.

• Provide accurate and timely information regarding company products and services.

• Understand customer concerns and provide appropriate solutions or resolutions.

• Deliver excellent customer service and consistently exceed customer expectations.

• Maintain professionalism and a customer-focused approach during all interactions.

• Work collaboratively with team members to achieve required KPIs and SLAs.

• Follow established processes, procedures, and quality standards.

• Maintain accurate records of customer interactions and required documentation.

Requirements

• Malaysian citizens only.

• Minimum qualification: SPM, UEC, or IGCSE certificate.

• Good command of English – reading, writing, and speaking.

• Previous customer service experience, preferably supporting an international account, is an advantage.

• Strong communication and interpersonal skills.

• Customer-focused with good problem-solving abilities.

• Willing to work onsite in Johor Bahru.

• Willing to work 24-hour rotational shifts.

• Must be willing to work weekends and public holidays.

• Comfortable working 6 days per week.

Typing Requirement

• Typing Speed: 25 WPM

• Typing Accuracy: 100%

• Net Speed: 25 WPM

Benefits & Work Conditions

• Basic Salary: RM 2,100

• Allowance: RM 700

• Shuttle Service: Provided

• Work Setup: Onsite

• Working Days: 6 days per week

• Shift: 24-hour rotational

• Weekends/Public Holidays: Compulsory working

Pre-Screening Questionnaire

Please complete the questionnaire before proceeding with your application:

Questionnaire Link: https://myglit.com/lateral/cref/abc540c007

Important Note

• Malaysian citizens only.

• Position is onsite in Johor Bahru.

• Candidates must be willing to work 24-hour rotational shifts, 6 days per week, including weekends and public holidays.

• Shuttle service is provided.

• Interview will be conducted via walk-in.