Customer Service Specialist (Native Taiwanese)

Location: Penang, Malaysia
Language: Taiwanese – Native
Experience: Customer service experience preferred
Employment Type: Permanent
Work Schedule: 5 days working, 2 days off – Rotational Shifts

Job Description:

• Handle customer inquiries and provide professional and timely assistance.

• Communicate with customers in Taiwanese at a native level.

• Resolve customer issues and provide appropriate solutions.

• Maintain a high standard of customer service and customer satisfaction.

• Follow company policies, procedures, and service standards.

• Accurately record customer interactions and relevant information.

• Collaborate with internal teams when escalation or additional support is required.

Shift Details:

• Monday–Friday: Between 9:00 AM and 10:00 PM

• Saturday–Sunday: 9:00 AM to 6:00 PM

• Two-shift rotational schedule

• 5 working days and 2 days off

Requirements:

• Must be a Native Taiwanese speaker.

• Must possess a Bachelor’s Degree or equivalent, as required for EP processing.

• Strong communication and customer service skills.

• Willing to work on rotational shifts, including weekends.

• Able to work in Penang, Malaysia.

Joining Dates:

• October 26, 2026

• November 26, 2026

• December 26, 2026