Job Title: Thai Customer Service Representative

Job Summary:
As a Thai Customer Service Representative, you will be responsible for handling customer inquiries and resolving issues in a timely and professional manner. You will need to be fluent in Thai and English, have excellent communication and interpersonal skills, and be comfortable working in a fast-paced environment.

Key Responsibilities:

• Responding to customer inquiries via phone, email, and chat in a timely and professional manner
• Providing accurate information about products and services
• Handling and resolving customer complaints and issues
• Escalating complex issues to the appropriate departments for resolution
• Maintaining customer records and updating customer information
• Providing excellent customer service to ensure customer satisfaction
• Collaborating with other teams to ensure customer needs are met
• Participating in training and development programs to stay up-to-date with company policies and procedures
• Performing other duties as assigned by the supervisor or manager.

Requirements:

• Fluent in Thai and English, both written and spoken
• Strong communication and interpersonal skills
• Comfortable working in a fast-paced environment
• Good problem-solving skills
• Ability to multitask and manage time effectively
• Strong attention to detail
• Familiarity with customer service software, databases, and tools is a plus
• High school diploma or equivalent is required, and a college degree is preferred.