About Organization : Concentrix, a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a leading business services company. We focus on customer engagement and improving business outcomes for over 450 global clients across six continents. Our 100,000+ staff deliver technology-infused, omni-channel customer experience management, marketing optimization, digital, consulting, analytics, and back office solutions in 40+ languages from 125+ delivery centers. We serve automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; and energy and public sector clients. Visit www.concentrix.com to learn more.

Requirement: Managing a team of 20 to 25 FTE's  To understand the complete process and its SLA.  Ability to understand the CTQ parameters that affect the process and work on them.  Ability to gauge the caliber of agents and train them accordingly  Ensure complete participation and contribution in organization/process level initiatives (Absenteeism, Attrition control) that may be implemented from time to time to improve efficiency.  Ensure that the internal/external targets are meet and the team shows continual improvement month on month.  The role holder will be accountable for self-performances of the team he is aligned to.  Communicate effectively with the client to resolve issues and disseminate updates on the floor.  Client, Customer & People Management Effective performance planning for self and team and time management and skill to self-organize.  Ability to achieve stretch targets and take decisions as well as manage complex/ difficult employee situations Handle escalations for the team  Work as a Single point of contact for all non-ops departments and identify, evaluate & coordinate operational, Admin, IT and HR issues  Timely closure of all processes and other requirements for self and Team.  To lead a team's available resources in order to deliver a quality service to customers in line with agreed service standards  Quality and Process Improvement Initiatives  Ensure feedback for the process/Continuous Process improvement.  Team's Career Planning/manage team performance & expectation  Evaluation of operational practices and procedures.  Participate in client call, calibration calls  Good excel and presentation Skills  Maintain self-knowledge of product by self-productivity, audit team work on quality parameters

Generic & Behavioral Skills –  Excellent verbal and written communication skills.  Should be willing to work in shifts along with the team in customer business time.  Overall should be a good team player with willingness to learn and drive to achieve.  Practice and focused on Metrics.  Good Excel skills and Reporting knowledge  Should be able to drive Continuous Improvement in process.  Compliance - 100% IT-Sec and on time and accurate ILC clocking in last 6 months  Awareness on SLA/SLO Metrics and should be flexible for 24*7 shifts.

Shift: 24/7 Salary: RM9,000 - RM11,000 (total) Language: Korean