HIRING FOR A MULTINALTIONAL COMPANY!!!

Role:Team leader

Location:Kuala Lumpur

Salary:RM 9000-13000(Negotiable)

language: Korea

Roles & Responsibilities

 Managing a team of 20 to 25 FTE

 To understand the complete process and its SLA.

 Ability to understand the CTQ parameters that affect the process and work on them.

 Ability to gauge the caliber of agents and train them accordingly

 Ensure complete participation and contribution in organization/process level initiatives

(Absenteeism, Attrition control) that may be implemented from time to time to improve efficiency.

 Ensure that the internal/external targets are meet and the team shows continual improvement month on month.

 The role holder will be accountable for self-performances of the team he is aligned to.

 Communicate effectively with the client to resolve issues and disseminate updates on the floor.

 Client, Customer & People Management Effective performance planning for self and team and time management and skill to self-organize.

 Ability to achieve stretch targets and take decisions as well as manage complex/ difficult employee situations Handle escalations for the team

 Work as a Single point of contact for all non-ops departments and identify, evaluate & coordinate operational, Admin, IT and HR issues

 Timely closure of all processes and other requirements for self and Team.

 To lead a team & available resources in order to deliver a quality service to customers in line with agreed service standards

 Quality and Process Improvement Initiatives

 Ensure feedback for the process/Continuous Process improvement.

 Career Planning/manage team performance & expectation

 Evaluation of operational practices and procedures.

 Participate in client call, calibration calls

 Good excel and presentation Skills

 Maintain self-knowledge of product by self-productivity, audit team work on quality parameters

Interested candidates to apply through the link below:

https://www.myglit.com/lateral/cref/f4c34c2f9d