Responsibilities:

Responsible to resolve customer queries in a timely and accurate way through inbound call, email or live chat

Identify customer needs and assist them in using specific features and functionalities in the client platform

Follow-up with customers to ensure their technical issues are resolved

Become and remain knowledgeable about client products and community standards

Use market-specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of customers

Identify inefficiencies in workflows and suggest solutions

Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site

Recognize trends and patterns, and escalate issues outside the company policy to the global team

Requirements:

Possess professional customer service skills; solutions mindset, multi-tasking, passion for customers and ability to deliver exemplary customer experience.

Prior working experiences in customer-oriented product environment, consulting, or operations role

Ability to follow process and collaborate effectively to work in a team

Excellent written and communication skills in native and English language

Basic knowledge on Computer operations

Preferred Qualifications:

Inbound calls, email and chat support experience as an advantage.

Have exceptional grammar typing accuracy skills – experience with business communication