Description / Requirements

Salary: Japanese- RM9500 + housing allowance RM200 + 15%-20% Sales commission.

Working place: KL Sentral

Working Hours: 9am - 6pm, Mon-Fri

JD: Accelerate

HC: 4 HCs

Sales Marketing Experts

Roles and responsibilities:

• Achieving specific sales targets and maximizing sale opportunities on each and every

call

• Use non-scripted probing techniques to determine customer needs and offer the

most appropriate product or service to address their needs

• Maintain broad knowledge of products, pricing, promotions, and procedures

• Ensure service delivered to our customers meets contractual sales goals and other

Key Performance Indicators (‘KPIs’)

• Greet customers in a courteous, friendly, and professional manner using agreed

upon procedures

• Listen attentively to customer needs and concerns; demonstrate empathy while

maximizing opportunity to build rapport with the customer

• Clarify customer requirements; probe for understanding, use tools and resources to

appropriately provide resolution to the customer

• Prepare complete and accurate work including appropriately notating accounts as

required

• Participate in activities designed to improve customer satisfaction and sales

performance

• Answer billing questions by talking through components of customer accounts

Recommended qualifications:

• Bachelor’s degree with 1 to 3 years working in a Sales or Inside Sales environment

preferred

• Demonstrated sales technique and product knowledge preferred

• Courteous with strong customer service orientation

• Strong communication and negotiation skills required

• Ability to effectively communicate, both written and verbally

• Skilled in multi-tasking; including the ability to be flexible and adapt to changes

quickly

• Strong computer navigation skills and PC Knowledge

• Ability to learn and think conceptually

• Dependable with proficient attention to detail

• Demonstrate patience in all customer contact situations; including maintaining a

pleasant and professional tone and manner

• Able to rotate shifts, as needed

• Based on location and/or program, additional experience/skills may be required

• *Job requirements may vary by country and will not contravene any local laws

• Highly motivated and target oriented

Career Framework Role

Has program required basic skill set to perform routine tasks within simple processes but

lacking program/product specific knowledge. Works with close supervision and clearly

defined procedures. Starting to demonstrate familiarity with client terminology, operating

standards and procedures. Starter without sustained metric performance levels.

Supplemental Geographical Information

• Ability to effectively communicate, both written and verbally

• Listen attentively to customer needs and concerns; demonstrate empathy

• Clarify customer requirements; probe for and confirm understanding of requirements or

problem

• Confirm customer understanding of the solution and provide additional customer

education as needed

• Ability to learn including strong problem solving skills

• Demonstrate strong probing and problem solving skills

• Should be able to handle complex queries

• Should be able to resolve customer queries independently