ROLE: Live Sales Agent (Customer Service) - Cantonese

HEADCOUNT REQUIRED: 1

START DATE: ASAP

WORK SCHEDULE: Mon to Fri, 8 am to 5 pm

LOCATION: Damansara Uptown, Imazium ( Petaling Jaya, Selangor )

SALARY AND BENEFITS: 

Basic: RM 4000 - RM4500

KPI incentive: RM 250 depending on performance

Public Holiday double pay

Free meal per day

LANGUAGE: Cantonese + Mandarin + B2 English

QUALIFICATIONS:

●English proficiency at B2 level or higher (90% of support is handled in English, will need to handle customers from the USA, Australia, Europe & etc.)

●Ability to handle 10% of Cantonese & Mandarin language queue (will need to handle customers from Hong Kong, Taiwan, & China)

●Minimum 1 year of experience in BPO Customer Service or Sales

●Willingness to work onsite – remote work is not available

JOB DESCRIPTION

Responsibilities:

● Call Centre Sales Agent responsible for achieving call centre metrics and driving sales and e-commerce revenue for clients.

● Assist customers in purchasing client products online, by walking them step by step through the purchase, or building a custom cart and sending the link to the customer for purchase.

● When a customer is unable to purchase online, create a sales lead in CRM to be serviced by the sales team

● Triage support and billing inquiries, and direct customers to the appropriate channels

Basic Skill Requirements:

● Understanding of the technology industry

● Call centre experience

● Utilise Customer Relationship Management (CRM) tool

Preferred Skill Requirements:

● Experience as a sales representative in a call centre environment

● Direct SaaS/Cloud/Platform selling experience

● Direct Cloud PBX Product selling experience

● Salesforce CRM experience preferred

● Knowledge of solution-selling techniques