Job Opportunity: Risk Operation Specialist - English

- Location: PJ (Petaling Jaya), Malaysia

- Salary: 3.3k MYR - 4.5k MYR

- Shifts: Rotational

Minimum Skills to Hire:

- Bachelor's Degree in accounting, finance, or relevant field with a focus on Fraud, Chargeback, and Appeal.

- 1-3 years of fraud manual review experience, including analyzing user appeals, user analysis, and trend analysis.

- Fast-paced startup mindset with out-of-the-box thinking.

- Understanding of payment chains (CCDC, PAYPAL, E-wallet, etc.) and experience in fraud trend and chargeback handling.

- Continuous learning spirit and ability to adapt to changes in SOP.

- Completion of cases within targeted SLA with a high accuracy rate.

Preferred Requirements:

- Proficiency in English; multi-lingual skills are highly preferred.

- Experience in Fraud Manual Review, User Appeal, and Trend Analysis operations.

- Strong analytical and research skills.

- Knowledge of working in a fast-evolving environment with attention to detail.

- Experience in Payment services and Fraud and Risk Operations is an added advantage.

- Proficiency in Microsoft Office Suite; typing speed of at least 40 words per minute preferred.

Responsibilities:

- Focus on appeal cases, analyzing proof documents to release users from blacklist.

- Post-manual review of completed transactions flagged with high-risk indicators.

- Understanding and evaluating different business models for accurate risk assessment.

- Timely reporting of fraud trends and user behavior analysis to the fraud strategy team.

- Handling pending reviews for transactions held for evaluation.

- Managing customer escalation cases, including rejection reason checks and user analysis.

- Strictly following chargeback operation SOP for representment cases.

- Ensuring compliance, preventing fraudulent activity, and enforcing policies.