Job Opportunity in Bangkok, Thailand - Real-Time Analyst

Position: Real-Time Analyst (Native Thai)

- Location: Bangkok, Thailand

- Nationality: Local Thai

- Language Proficiency:** English (A2-B1 level) + Native Thai

- Background: BPO experience, able to communicate effectively in English

- Joining Timelines: Immediate

- Shift: Open to rotational shifts

Experience and Skills:

- Minimum 6 months in real-time management or analytics

- Understanding of operational KPIs (Service Level, AHT, Occupancy, productivity)

- Queue management expertise with a focus on workload optimization and shrinkage minimization

- Downtime, Sick Leave/Annual Leave, and Break management experience

- Staffing and Scheduling proficiency

- Familiarity with WFM/RTA tools

- Bonus: Experience in Erlang based scheduling, Capacity planning & forecasting

Responsibilities:

- Act as a liaison between Centralized and Site WFM teams

- Prepare daily/weekly/monthly MIS reports and presentations

- Create schedules using Erlang for various queues across multiple locations

- Handle ADHOC intra-day training requests and update schedules

- Produce and analyze daily efficiency reports

Skills and Qualities:

- English proficiency (oral and written)

- Excellent team player

- Analytical skills and maturity

- Proficient in MS Office (Excel, PowerPoint) and MIS

- Exposure to basic WFM tools is preferred

- Passion for learning and creative problem-solving

Compensation:

- Base Salary: 32,000-37,000 THB (no allowances or incentives)

How to Apply:

Send your CV to daniel.mwai@gratitudeindia.com

Join our dynamic team and contribute to the success of our BPO/Call Center operations! #JobOpportunity #RealTimeAnalyst #BangkokJobs #BPOJobs #ThailandCareers#