Title - Customer Service Executive (Multiple Projects)

Responsibilities:  

• Handling all inbound calls pertaining to customer general enquiries, complaints, comments,

feedbacks and other raising issue related to the company's products.

• To exceed customers expectation in terms of customer service & accurate information.

• Work in a team to achieve the required KPI elements and SLA.  

 

Requirements:

• Candidate must possess at least a SPM.

• Required language(s): English (able to converse in Mandarin will be an added advantage).

• Minimum 1 year of working experience in the service industry will be an added advantage

for this position.

• Fresh graduates who are interested to start their career in a call center are also encouraged

to apply – Full Training Provided

• Applicant must be willing to work on rotational shifts and off day

• Each shift consists of 9 working hours and inclusive of 1 hour lunch for rest.

• Applicant must be willing to work in Ara Damansara, Selangor

 

 

Benefit:

• 5 working days in a week

• EPF & SOCSO

• Sick leave

• Annual leave

• Quarterly staff recognition and appreciation

• Stage: Customer Service Executive > Senior Customer Service Executive > Team Leader

>Senior Team Leader > Assistant Manager > Manager > Senior Manager

• IJP – Internal job program. Opportunity to transfer to the candidate's favourite departments

(Eg. Finance, Human Resource and etc.), to accept different challenges within the company