Position: Process Trainer - Thai Speaker + JLPT N1 Certified

Salary: 87,000 THB

Location: Bangkok, Thailand

Job Description:

Role & Responsibilities:

- Conduct training sessions for agents on product and process, particularly during New Hire Training (NHT) batches.

- Monitor customer contacts to identify areas of improvement and collaborate with Ops and Quality teams to design action plans.

- Ensure successful training conversion and manage retention during the training period.

- Conduct audits on calls, emails, and chats to align with operations and implement necessary refreshers.

- Innovate training methods by incorporating real-floor requirements into classroom training.

- Maintain data in accordance with training processes.

- Drive Customer Satisfaction (C-Sat) & Employee Satisfaction (E-sat) initiatives to enhance the process and customer experience.

- Present excellent communication and presentation skills.

- Drive key performance metrics related to training.

- Work effectively under pressure and in an unstructured environment.

- Be flexible to up-skilling on VASS & quality.

- Provide production hours weekly in the absence of New Hire (NH) training.

Requirements:

- JLPT N1 Certified

- Proficient in Japanese competency across all four skills (writing, reading, speaking, listening).

- Over 4 years of experience using Japanese.

- BPO industry experience is a plus.

- Logical and analytical thinking.

- Self-motivated with a proactive team spirit.

- Willingness to go on overseas business trips or training.

- Good English competency in all four skills.

Application:

Send your resume to daniel.mwai@gratitudeindia.com with the subject line "Process Trainer Application - Your Full Name"

Join our team in Bangkok, Thailand, and contribute to an innovative and dynamic training environment!