Job Title:

Customer Service Executive (Mandarin Speaker)

Project: Content Moderation

Location: Johor Bahru (JB)

Contract Type: 12 Months (Renewable Based on Performance)

Key Responsibilities:

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  Review and moderate online content (text, images, videos) to ensure compliance with platform guidelines.

  
  


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  Identify and report inappropriate or harmful content.

  
  


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  Respond to customer inquiries through chat and/or email professionally.

  
  


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  Ensure accuracy and attention to detail in all interactions.

  
  


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  Maintain performance based on KPI targets.

  
  

Requirements:

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  Minimum Age: 18 years old

  
  


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  Education: Completed SPM, UEC, or IGCSE certification

  
  


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  Languages: Must be fluent in Mandarin (reading, writing, typing) and English

  
  


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  Nationality: Open to all nationalities

  
  


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  Computer Literacy: Basic computer knowledge and internet navigation skills

  
  


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  Personality: Detail-oriented, emotionally resilient, and able to handle stressful/sensitive content