Process Trainer (Native Thai + JLPT N1)

- **Salary:** 87,000 THB

- **Location:** Bangkok, Thailand

**Responsibilities:**

- Conduct training sessions for agents on product and process during NHT batches

- Identify areas of improvement by monitoring agent contacts

- Collaborate with Ops and Quality teams to design action plans for improvement

- Ensure defined training conversion and manage retention during training

- Align with operations through call, email, and chat audits, conducting refreshers

- Innovate training methods by incorporating floor requirements into classroom training

- Maintain data according to training processes

- Drive customer satisfaction initiatives (C-Sat & E-Sat) to enhance process and customer value

- Excellent presentation and communication skills

- Drive key performance metrics related to training

- Work effectively under pressure in an unstructured environment

- Flexibility to up-skill on VASS & quality

- Proficiency in MS Office

- Provide production hours weekly in the absence of NH training

**Requirements:**

- JLPT N1 Certified

- Proficiency in Japanese (writing, reading, speaking, listening)

- Over 4 years of Japanese language experience

- BPO industry experience is a plus

- Logical and analytical thinking

- Self-motivated with a proactive team spirit

- Willingness to go on overseas business trips or training

- Good English competency in all 4 skills

Qualified candidates can apply through daniel.mwai@gratitudeindia.com.