Location: HCM City, Vietnam

Responsibilities:

• Managing the operations seamlessly, ensuring timely SLA delivery along with maintaining high level

of employee and customer satisfaction

• Responsible for following agreed governance model, escalation & communication plan

• To ensure team members achieve agreed standards in relation to their job assignments.

times of annual leave/sick leave/study leave and daily working hour schedules

• Build strong partnership with the client by growing and nurturing the existing relationships to

ensure operational cohesion & effective foundation for future growth

• Taking weekly and monthly calls with clients to understand the expectations from the teams and provided updates.

• Hiring of leads and managers, training, inductions, employee & client satisfaction scores,

performance Appraisals and attrition management

• To be the Key contact for all problems and queries with specific business assigned.

Requirement:

• Candidate must have Bachelor’s degree in operations management or related field.

• Very excellent in English

• At least 08 years of professional experience in Operation Management/Customer Service in Call Center or relate services, at least 03 years of senior management experience (Manager level). Must possess effective communication skills (written and verbal)