Designation: Associate/ Sr. Associate

Experience:  0-12 months / 12-36

Requirement: 5 nos

Designation: Lead Associate

Requirement: 2 nos

Salary from RM 3,000 - RM 6,000

Education must be a Graduate from any discipline.

Location : Kuala Lumpur, Malaysia

New Job Description

• Ensuring accurate receipt, matching & allocation of funds

• Process ledger entries timely and accurately

• Communicate as and when required via emails, and ensuring at all times that the process is carried out efficiently within the approved guidelines and agreed timeframes.

• Graduate (any stream) 

 Associate: 1-3 years of Insurance experience 

 Sr. Associate: 3-5 years of Insurance experience

• Has understanding of AP/AR process flows

• Good verbal & written English & Mandarin communication Skills

• Customer service & problem-solving mindset 

• Attention to detail

• Teamwork

• Ability to handle pressure and adaptable to change

Lead Associate:

• Custodian of all work instructions

• Primary responsibility to share process updates/changes 

• Ensure calibration of knowledge with broking teams, Quality & Training teams through an established framework

• Conduct knowledge tests and refreshers to bridge knowledge gaps – identified through onshore feedback, Quality & Training teams 

• Act as the first point of contact for the processing team for query resolution- first pass review before queries sent onshore

• Graduate (any stream) with overall 4-6 years of IBA/ credit control /AP/AR processes in the Insurance domain

• At least 2 years of Lloyd’s and London Market experience is preferred

• Prior experience of client account handling is an advantage

• Lloyd’s and London Market certifications will be an added advantage

• Good verbal & written English & Mandarin communication Skills

• Customer service & problem-solving mindset 

• Attention to detail

• Teamwork

• Ability to handle pressure and adaptable to change