GLOBAL SOURCING OPEN: WORK IN MALAYSIA!

Are you an exceptional communicator fluent in Japanese? Ready to take your career to a vibrant, international tech hub? A premier global brand is looking for high-caliber, customer-obsessed professionals to join their elite Customer Support team in Cyberjaya, Malaysia!

We welcome talent from all over the world—full visa sponsorship, relocation support, and flight reimbursement are completely covered.

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### WHAT IS ON OFFER?
* **Monthly Allowances:** Competitive Transport Allowance + Shift Allowances
* **Relocation Package (For Expats):** 1-way flight ticket + 1-week hotel accommodation reimbursed!
* **Full Visa Support:** Complete Employment Visa processing provided for eligible international candidates.


### THE IDEAL PROFILE
We are looking for passionate individuals who put the customer at the center of everything:

* **Language Mastery: Native Japanese speaker OR JLPT N1 Certified (Note: JLPT N2 is not accepted).
* **Industry Preference:** Prior experience in Ecommerce support is highly preferred!
* **Core Skills:** Exceptional verbal communication and a passion for resolving live customer queries.
* **Flexibility: Open to working full-time in the office on rotational schedules (Morning/Afternoon shifts).

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### EDUCATION & EXPERIENCE ENTRY FLOORS
Your experience requirement depends entirely on your education level (Fresh grads welcome!):
* **University Graduates (or graduating in 2026):** 0 years of experience required! (Entry-level welcome).
* **Vocational College Graduates:* Minimum 4–5 years of work experience required.
* **High School Graduates:* Minimum 7–8 years of work experience required.

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### ROLES & KEY DELIVERABLES
* Handle live phone calls and provide high-quality resolutions to customer queries.
* Maintain excellent KPI targets, quality standards, and customer satisfaction metrics.
* Complete 9 hours of staffed time on all rostered days (Shifts fall between 8:00 AM and Midnight MYT).

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### DISCIPLINED & TRANSPARENT HIRING PROCESS
Skip the wait. The selection process is straightforward:
1. **Assessments:* Complete a Japanese Language Test (JP LAT) + Typing Test (Link: https://10fastfingers.com/typing-test/japanese).
2. **Pre-screening Interview:** Initial alignment on background and documents.
3. **Operations Round: 1 to 2 specialized conversational rounds.
*Note: Visa processing takes approximately 3–4 months post-selection and document submission.*

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### READY TO RELOCATE AND ELEVATE YOUR CAREER?

Take the leap to beautiful Malaysia. To apply, please send your updated CV along with a screenshot of your **Japanese typing test score and the requested details below directly to our sourcing desk:

**Email:* kenmerc6@gmail.com

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### APPLICATION DETAILS TO INCLUDE
*Please include the answers to these two points in your application email:*

1. *Current Salary:
2. *Expected Salary: