• Deep understanding of Key Performance Indicator (‘KPIs’)


• probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some.


• Handling inquiries/complaints through voice and non-voice


• Understand the language, culture/local nuance of Japanese Consumer


• Listen attentively to customer needs and concerns; demonstrate empathy while
  
  maximizing.


• Opportunity to build rapport with the customer.


• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures 


• Maintain broad knowledge of client products and/or services.


•  Prepare complete and accurate work including appropriately notating accounts as required.


•  Participate in activities designed to improve customer satisfaction and business performance.
  
  • Track, document and retrieve information in call tracking database.

Candidate Profile:

• High school diploma with 1 year plus of customer service experience preferred.

• Consumer Health experience will be an added advantage.

• Courteous with strong customer service orientation

• Strong computer navigation skills and PC Knowledge

• Ability to effectively communicate in Japanese & English, both written and verbally.

• Letter writing skills are a must(As a part of Japanese culture. it is required to write letters of

apology to handle the complaints from customers)