Gratitude India

Customer Success Specialist (Mandarin Speaking) Teleperformance

1 - 2 year(s)

Malaysia - Kuala Lumpur . Bayan Lepas . George Town

30 - 35 Thousand p.m

Job Description

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Role: Customer Service Executive -Technical

Timings: Rotational Shifts (Permanent)

Industry: BPO

Work Mode: Work from office

Functional Area: ITES / BPO / Customer Service

Process: Voice

Key Skills:

customer success

As a Mandarin-speaking Customer Success Specialist, your mission is to create exceptional customer experiences. You will be at the forefront of ensuring all customer interactions are handled with professionalism, timeliness, and a personalized touch across various communication channels. Your deep product, brand, and industry knowledge will empower you to address customer queries, ultimately turning them into brand promoters. Meeting set targets and maintaining open channels of knowledge exchange with both clients and the management team are integral aspects of this role. Above all, you will go the extra mile to truly engage with consumers and enhance their relationship with the brand.

Note: Gratitude doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@gratitudeindia.com.

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Esther Amsol

Recruiter - Gratitude India

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Kuala Lumpur ,

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