George Town ,Penang   

Rotational Shift

Key Responsibilities:

•    Maintaining a positive, empathetic, and professional attitude toward customers always.

•    Responding promptly to customer inquiries.

•    Communicating with customers through various channels.

•    Acknowledging and resolving customer complaints.

•    Knowing our products inside and out so that you can answer questions.

•    Processing orders, forms, applications, and requests.

•    Keeping records of customer interactions, transactions, comments, and complaints.

•    Communicating and coordinating with colleagues as necessary.

•    Providing feedback on the efficiency of the customer service process.

•    Managing a team of junior customer service representatives.

•    Ensure customer satisfaction and provide professional customer support.

Essential Skills, Knowledge, and Experience:

•    Bachelor’s Degree or at least Diploma or equivalent in any discipline.

•    Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension) https://www.coe.int/en/web/common-european-framework-reference-languages/level-descriptions

•    Call centre experience is not a ‘must’ but would be a distinct advantage

•    Minimum of 6 months work experience in customer support in any industry

•    Active Listening Skills.

•    Ability to handle queries and objections in a professional manner.

•    Passionate about communication and interacting with people is key to success in this role.

•    Able to receive continuous feedback and work in a fast-paced working environment