Mandarin Speaker (FB Chat Support)                              

KEY SKILLS

Mandarin

LOCATION

Kuala Lumpur

Description / Requirements

Degree- No CS experience

Diploma- 1 year CS experience

SPM- 3 years’ experience

Exp: RM3.5k-RM3.8k + RM500 (Complexity Allowance)

Fresher: RM3.4k + RM500 (Complexity Allowance)

Rotational Shift

24*7

POSITION SUMMARY:

The Client Service Associate is to help support advertisers worldwide through chat, email, and callbacks.

DUTIES AND RESPONSIBILITIES:

• Understand customer enquiries and respond via applicable channels: email, chat, and call backs

• Understand customer enquiries and ensure they are answered or routed through the

appropriate support channel

• Manage customer escalations and ensure that these are answered, tracked, and escalated as

required

• Perform all procedures accurately, including following documented call flows, work processes,

data entry requirements, and complaint management processes

• Ensure all SLAs are met accordingly

• Demonstrate a strong customer service orientation and take responsibility to ensure customers

are satisfied

• Provide a high level of professionalism and competent customer service

• Able to communicate effectively with customers in a friendly and polite manner following the

processes

• Able to read, write, and speak fluently and spontaneously in both English and, for native

speakers, in their native language