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Live Sales Agent (Customer Service)-Cantonese+Mandarin+B2 English

0 - 4 year(s)

Malaysia - Kuala Lumpur (Bandar Sri Damansara) (Base Location for WFH)

Job Description

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Role: Chat Support Executive

Timings: Night Shift (Contract To Hire)

Industry: Medical / Healthcare / Hospital

Work Mode: Work from Home

Functional Area: ITES / BPO / Customer Service

Process: Semi-Voice

Key Skills:

Cantonese
sales experience.

- About the Role:
  
  Tech Mahindra is hiring Interpretation Support Associates fluent in Mandarin/Cantonese and English for a healthcare-based interpretation process. The role involves providing accurate, real-time, over-the-phone consecutive interpretation between doctors and patients based in the US.
  
  The interpreter will support live calls and ensure smooth communication between English-speaking healthcare professionals and Mandarin/Cantonese-speaking patients. This is a professional interpretation role that requires strong language fluency, active listening, neutrality, confidentiality, and the ability to handle sensitive or urgent healthcare conversations with composure.
  
  Key Responsibilities:
  
  The selected candidate will be responsible for providing accurate and professional interpretation support during live calls. Key responsibilities include:
  
  Provide real-time, meaning-for-meaning consecutive interpretation over the phone between English speakers and Cantonese speakers.
  Interpret conversations primarily in the healthcare domain, including communication between doctors, medical staff, and patients.
  Ensure accurate interpretation without adding, omitting, summarizing, or changing the meaning of the speaker’s message.
  Maintain a first-person interpretation style to ensure clear and natural communication between both parties.
  Handle calls related to medical discussions, patient concerns, insurance, emergency situations, finance, and other support scenarios as required.
  Maintain professionalism, correct tone, pace, and clarity throughout live interpretation calls.
  Follow all interpreter protocols, company policies, confidentiality guidelines, and industry ethics.
  Remain neutral during all calls and avoid giving personal opinions, suggestions, or advice.
  Manage urgent, stressful, emotionally sensitive, or emergency healthcare calls calmly and professionally.
  Build and maintain strong terminology knowledge related to healthcare, medical services, insurance, and other OPI use cases.
  Attend mandatory training, quality reviews, coaching sessions, and feedback discussions.
  Improve performance based on QA evaluations, supervisor feedback, and coaching inputs.
  Ensure reliable attendance, schedule adherence, and timely completion of assigned tasks.
  Work independently in a remote work environment while maintaining regular communication with supervisors and team members.
  Ensure strict compliance with privacy, confidentiality, and data protection requirements.
  Required Skills and Competencies
  
  The ideal candidate should have strong bilingual communication skills and the ability to interpret live conversations accurately.
  
  Language Skills
  Strong fluency in Cantonese
  Advanced English fluency, preferably B2+/C1 level
  Strong speaking, reading, listening, and comprehension skills
  Ability to understand cultural nuances and linguistic differences
  Clear pronunciation and professional communication style
  Interpretation Skills
  Excellent listening and memory retention skills
  Ability to interpret accurately and completely
  Strong attention to detail
  Ability to maintain meaning-for-meaning interpretation
  Ability to handle different accents, tones, and speaking speeds
  Ability to adapt quickly to different call types and scenarios
  Professional Skills
  Calm and professional demeanor
  Strong sense of confidentiality and ethics
  Ability to remain neutral and unbiased
  Good decision-making ability within defined protocols
  Ability to work independently from home
  Reliable attendance and strong shift discipline
  Ability to handle sensitive medical or emergency conversations
  Eligibility Criteria
  
  Candidates must meet the following requirements:
  
  High School Graduate, SPM, Diploma, or Bachelor’s Degree
  Freshers and experienced candidates can apply
  Candidates with professional experience in interpretation, translation, healthcare, customer service, contact center, BPO, media, or journalism will be preferred
  Comparable professional experience may also be considered
  Must be fluent in Mandarin/Cantonese and English
  Must be comfortable working in permanent night shift
  Must be able to work from home with a stable internet connection
  Preferred Candidate Profile
  
  This role is suitable for candidates who have experience or interest in:
  
  Cantonese interpretation
  English-to-Cantonese translation
  Healthcare support
  Medical interpretation
  BPO or contact center operations
  Customer service
  Live call handling
  International voice support
  Remote work roles
  
  Freshers with excellent language skills and the right attitude can also be considered.
  
  . The role requires strong focus, privacy, and a quiet work environment due to the sensitive nature of healthcare conversations.
  
  Candidates have to complete the relevant assessment link and let us know which one have they done. Only after this shall we proceed with the interviews. Please send this in the comments section.

Note: Gratitude doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@gratitudeindia.com.

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