Job Details

• Company: Top BPO in Malaysia


• Job Title: Inbound Sales Representative - English


• Location: Petaling Jaya

Job Highlights

• Consultative Selling


• Fun and attractive Incentives!


• Young, energetic, and supportive team!


• Fun Work Environment


• Diversified and inclusive culture

Your Responsibilities

• Field inbound calls and exhibit the correct sales and customer experience behaviours throughout the entire interaction.


• Take a consultative approach to uncovering needs and forming solutions of new products and services that will help their businesses succeed.


• Offer resolution within our scope of support (SOS), providing direction for third party resolution or consultation regarding a paid solution, as appropriate.


• Troubleshoot client products as needed to resolve each call the first time.


• Meet metrics such as First Call Resolution, Conversion Rates, Net Promoter Score, and New Sales


• Demonstrate extraordinary interpersonal skills and the ability to thrive, multi-task, and prioritize in a high-volume, dynamic environment.

Your Qualifications:

• Bachelor’s degree or Diploma in any discipline


• Fluency in written and spoken English (CEFR B2 Level of proficiency as a minimum)


• Must be tech savvy and interested in the customer’s products and platform features.


• 1+ years’ sales experience with a proven record of fact finding to uncover customer needs.


• Ability to meet sales targets, while providing a stellar customer experience


• Strong capability of transitioning support calls to solutioning sales opportunities


• Proven ability to promote and build extraordinary customer rapport.


• Multitasking and computer navigation abilities


• Ability to take complete ownership of customer issues and provide top tier service while resolving the issue before ending the call


• Coachable, learner mindset, ability to take feedback and proactively apply it to improve results


• Self-driven to achieve targets and deliver superior service.