Our company is seeking a full-time Content Moderator Located in Penang, Malaysia. The Content Moderator will be responsible for regulating and examine content, which may include ad units, applications or web pages and record findings and opinions using web-based tools and workflow systems. The Content moderator will also be in charge of preparing feedback reports using available tools.

Start date: Immediate Joiner

Salary: 7K MYR

Location: Penang, Malaysia.

Responsibilities

• Provide timely support to customers through available communication channels (email and chat)


• Identify and escalate priority issues through proper channels when necessary


• Follow up with customers to ensure their technical issues are resolved


• Work with other team members in identifying better ways in providing better customer support


• Meet all key performance indicators set by the company and client


• Adhere to the policies set by the company and client

Qualifications

• High School Diploma required


•  1 year experience in Content Moderation


• Language proficiency in written and spoken English is Mandatory


• Fluent in Korean language


• Prior experience in BPO would be an added advantage

Skills

• Fast learner and independent


• Organizational and time management abilities


• Strong work ethic and ability to work with minimal supervision


•  Resiliency: Ability to view content that may be offensive, strong or abhorrent, with understanding. 


• Ability to work in a fast-paced environment with high volume and complex demands.