Position: Human Resource Associate - Mandarin Speaker**

**Location: Kuala Lumpur**

**Salary Range: MYR 2.6-4.9k (Sr. Process Executive) | MYR 4k - 6k (Process Specialist)**

**Level: JL 2A (Sr. Process Executive) | JL 3A (Process Specialist)**

**Responsibilities:**

*HR Admin. Associate (JL 2A):*

- Process Hire to Retire transactions, including updating positions, creating new employee records, and providing new hire information to Payroll/Benefits.

- Manage Job Requisition, update job and salary-related changes, and generate employee verification letters.

- Handle employment reference letters/verification of employment letters digitally.

- Update voluntary and involuntary exit data in the system.

- Support in updating redundancy and redeployment activities in the employee data system.

- Escalate non-transactional issues promptly and adhere to established protocols.

- Maintain service level agreements.

*Process Specialist (JL 3A):*

- Process and support end-to-end Hire to Retire transactions.

- Conduct quality checks on all HR transactions and Recruitment admin activities.

- Provide assistance in resolving level 2 & 3 questions on HR transactions and Recruitment admin activities.

- Escalate non-transactional production issues promptly, following established protocols.

- Contribute to process transformation and automations.

- Respond to escalated issues from HR professionals and HR managers.

- Support Team Lead in training, daily reviews, and resolution of escalations.

- Maintain service level agreements.

**Requirements:**

*Common Requirements for Both Positions:*

- 1-3 years of experience in HR Administration processes with at least 2 years in an HR organization.

- Graduate in any stream.

- Strong written and verbal communication skills.

- Results and deadline-driven with the ability to work independently and as part of a team.

- Minimum 2 years of experience with HR systems such as SuccessFactors, SAP, Workday, etc.

- Computer proficiency (MS Office – Word, Excel, and Outlook).

- Proficient in Chinese Mandarin & English language (Read, Write, Speak).

*Good to Have:*

- Experience specific to Hire to Retire Data administration for Global (US, EMEA, APAC) clients will be an added advantage.

**How to Apply:**

Send your application to daniel.mwai@gratitudeindia.com