Job Title: Onsite Technical Support Specialist - Rotational Shifts Thai Speaker 

Location: KL Sentral, Malaysia

Work Set-up: On-site

Shifts: Rotational (24/7 Support)

Requirements:

- University Technical Graduate, additional external certificates considered a bonus.

- Minimum of 1-year technical experience, specifically in computer hardware.

- Proficient in IT support related to Windows Operating Systems/Microsoft Products.

- English proficiency for reading knowledge base and responding to customer emails.

- Communication skills for both voice and email support.

- Bachelor’s or Diploma degree.

- Immediate joiners preferred.

- Ability to work onsite.

- Flexibility to work in rotational shifts, providing 24/7 support.

- Strong troubleshooting and problem-solving skills.

- Excellent communication skills.

Responsibilities:

- Provide onsite technical support to address and resolve computer hardware-related issues.

- Collaborate with cross-functional teams to ensure timely incident resolution.

- Follow rotational shift schedules to maintain 24/7 coverage.

- Utilize English language skills for training conducted in English.

- Maintain a positive and customer-centric approach in all interactions.

- Assist in implementing preventive measures to minimize technical disruptions.

Salary and Benefits:

- RM 4,300 Basic Salary + RM 200 Housing Allowance.

- 5 days' work per week.

- Additional benefits and allowances.

- Opportunities for career growth and professional development.

How to Apply:

Send your resume to daniel.mwai@gratitudeindia.com

• Note: Rotational shifts are a key aspect of the job to provide continuous support.