Job Title: IT Cisco Support Agent - Native Korean Speaker

Location: Kuala Lumpur

Relocation:Malaysia 

Salary Range: 10k-11k

High-Level Role Description:

As a Global Delivery Center (GDC) Agent for Cisco, you will provide exceptional customer support to Cisco customers, partners, and internal requestors. This role involves delivering high-value experiences through various contact channels and requires in-depth knowledge of Cisco’s entire portfolio of Hardware, Software, and Services. The role focuses on simplifying complex issues, ensuring positive interactions, and making decisions based on analytical insights.

Specific Responsibilities:

- Engage with customers, understand their needs, and translate requirements into Cisco work

- Identify issues, conduct Root Cause Analysis (RCA), troubleshoot, and translate customer needs into Cisco work

- Focus on resolving customer issues and providing proactive and predictive support

- Adhere to Cisco business and compliance rules, maintaining a high level of performance

- Collaborate with cross-functional partners and vendor representatives for successful customer outcomes

- Drive process improvement and automation opportunities

- Share tacit knowledge gained through customer interactions with the team

Skillset | Profile:

- Exceptional communication skills, including rapport building and active listening

- Advanced proficiency in written and spoken business English and Korean

- Strong problem-solving, critical thinking, and troubleshooting skills

- Flexibility and adaptability to adjust as the business evolves

- Detail-oriented with the ability to handle complex transactions

- Self-motivated with a drive to succeed and ability to manage multiple tasks

- Computer literacy, including experience with case management systems, email, chat, and Windows-based applications

- Intermediate MS Office skills, including V-lookup, Pivot tables, and formulas

How to Apply:

Send your application to daniel.mwai@gratitudeindia.com

Highlight your exceptional communication skills, language proficiency, problem-solving abilities, and experience with Cisco's portfolio. Showcase your adaptability, attention to detail, and ability to handle complex transactions. Emphasize your motivation, time management skills, and proficiency in MS Office.