Responsibilities:

 Responsible to resolve customer queries in a timely and accurate way through inbound

call, email or live chat

 Identify customer needs and assist them in using specific features and functionalities in

the client platform

 Follow-up with customers to ensure their technical issues are resolved

 Become and remain knowledgeable about client products and community standards

 Use market-specific knowledge, signals and insights to spot and scope scalable solutions to

improve the support of our community of customers

 Identify inefficiencies in workflows and suggest solutions

 Gather, analyze and utilize relevant data to develop ways to improve the overall user

experience on the site

 Recognize trends and patterns, and escalate issues outside the company policy to the global

team

Requirements:

 Possess professional customer service skills; solutions mindset, multi-tasking, passion for

customers and ability to deliver exemplary customer experience.

 Prior working experiences in customer-oriented product environment, consulting, or operations

role

 Ability to follow process and collaborate effectively to work in a team

 Excellent written and communication skills in native and English language

 Basic knowledge on Computer operations

Preferred Qualifications:

 Inbound calls, email and chat support experience as an advantage.

 Have exceptional grammar typing accuracy skills – experience with business communication

 Patience when handling tough cases

 High affinity and cultural awareness of political/social situation regarding the relevant

market/region that will be supported

 Flexible in shifting schedule