Salary : 62K THB

Location: Bangkok

Shift: Mon- Fri 7am - 4 Pm

CSA responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities of this social media in order to provide customers’ satisfaction on high quality advertisement and promotions.

Responsibilities:

• Responsible to resolve customer queries in a timely and accurate way through inbound


• call, email or live chat


• Identify customer needs and assist them in using specific features and functionalities in


• the client platform


• Follow-up with customers to ensure their technical issues are resolved


• Become and remain knowledgeable about client products and community standards


• Use market-specific knowledge, signals and insights to spot and scope scalable solutions to


• improve the support of our community of customers


• Identify inefficiencies in workflows and suggest solutions


• Gather, analyze and utilize relevant data to develop ways to improve the overall user


• experience on the site


• Recognize trends and patterns, and escalate issues outside the company policy to the global team

Requirements:

• Possess professional customer service skills; solutions mindset, multi-tasking, passion for


• customers and ability to deliver exemplary customer experience.


• Prior working experiences in customer-oriented product environment, consulting, or operations


• role


• Ability to follow process and collaborate effectively to work in a team


• Excellent written and communication skills in native and English language


• Basic knowledge on Computer operations


• Preferred Qualifications:


• Inbound calls, email and chat support experience as an advantage.


• Have exceptional grammar typing accuracy skills – experience with business communication


• Patience when handling tough cases


• High affinity and cultural awareness of political/social situation regarding the relevant


• market/region that will be supported


• Flexible in shifting schedule