Job Description:

We are seeking a motivated and dedicated Customer Service Representative who is fluent in both Mandarin and Cantonese to join TOP BPO. As a Customer Service Representative, you will be the first point of contact for our Mandarin and Cantonese-speaking customers, ensuring a positive and efficient customer experience.

Responsibilities:

• Respond promptly to customer inquiries via phone, email, and live chat in Mandarin and Cantonese.


• Provide accurate information about products, services, and company policies.


• Resolve customer issues, concerns, and complaints in a professional and empathetic manner.


• Assist customers with placing orders, tracking shipments, and processing returns.


• Collaborate with internal teams to ensure timely and effective issue resolution.


• Maintain accurate customer records and communication logs.


• Identify opportunities for process improvement and share customer feedback with relevant teams.


• Stay updated on product knowledge and industry trends to better assist customers.

Qualifications:

• Fluency in both Mandarin and Cantonese, with strong verbal and written communication skills.


• Proven experience in customer service or a related role.


• Excellent problem-solving skills and ability to handle challenging situations with patience and professionalism.


• Strong multitasking abilities and the capacity to work in a fast-paced environment.


• Attention to detail and a commitment to providing top-notch customer experiences.


• Proficiency in using customer service software and tools.


• Availability to work flexible shifts, including weekends and holidays if required.

Benefits:

• Competitive salary and performance-based incentives.


• Opportunities for growth and career advancement within the company.


• Positive and inclusive work environment.


• Comprehensive training and ongoing support.


• Health and wellness benefits.

Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and language proficiency. Please include "Customer Service Representative - Mandarin/Cantonese" in the subject line of your email. Qualified candidates will be contacted for further steps in the application process.

Thanks & Regards

Saloni Anand Karan

+60123512667